Thursday, September 03, 2009

Mr. QQ Says: POL Down? Oh Noes!

Mr. QQ Says is a column detailing information on FFXI technical issues, server issues and other minor SE issues.

Looks like POL is having issues today. There have been many reports of people being unable to log into FFXI from POL. Right now, getting kicked from the game means you aren't able to log back in. Most of these issues are handled pretty quickly but today it seems like the issues are persisting.

Follow-up: Looks like the issue has been resolved.

Check below the cut for more information!

The original announcement:

Regarding the previously reported issue where users cannot log in to or log out of PlayOnline or its contents, we are continuing our investigation and working to resolved the issue. However, it appears that it will take some time before a resolution is reached.

We will provide additional information as it becomes available.

Additionally, as a result of this issue, the following services are currently unavailable:
- Register or unsubscribe PlayOnline accounts
- Review, purchase, cancel, or reactivate Content IDs
- Review or update member information
- All registration code services
- Apply for the World Transfer Service
- Register Reward Codes
- Purchase Square Enix Security Tokens
- Purchase expansion pack registration codes

- PlayOnline Mail, Friend Messages, Group Messages, Messages from the GMs, and all other messaging systems on PlayOnline

- Log in to the FINAL FANTASY XI Linkshell Community Beta Version
- Log in to Friend List Plus
- Access to Register New Site and Owner Menu on the Community Sites section from the official PlayOnline web site
- Access PlayOnline Membership Information from the official PlayOnline web site (http://www.playonline.com)
- Apply for the Character Reactivation Service

We apologize for any inconvenience this may have caused.

[Date & Time]
Sep. 3, 2009 from 5:10 (PDT)

[Details]
Login difficulties with PlayOnline and associated contents

[Cause]
Issues with the PlayOnline Central Servers

[Affected Services]
PlayOnline


Here is the follow up:
During the following period, an issue occurred where users were unable to log in to or log out of PlayOnline and its associated contents. Recovery work is now complete, but there is a chance that the following information, if edited during the issue, may have been reset to how it was before Sep. 3, 2009 at 5:05 PDT:
- Friend Lists in PlayOnline or its associated contents
- PlayOnline Profiles

If you registered friends or updated your PlayOnline profile during the below period, we regret to inform you that you should once again perform these actions.

We would like to deeply apologize for the major inconvenience this issue has caused.

[Date & Time]
Sep. 3, 2009 from 5:05 to 8:41 (PDT)

[Details]
Login difficulties with PlayOnline and associated contents

[Cause]
Issues with the PlayOnline Central Servers

[Affected Services]
PlayOnline

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